About & FAQ

We handle a wide range of content, including:

• Government & Corporate: Marketing materials, presentations, and internal communications.
• Technical & Business : User manuals, software strings, engineering guides, and IT documentation.
• Legal & Medical: Contracts, patents, birth/marriage certificates, and official transcripts.
• Digital: Websites, e-commerce stores, and mobile apps.

We support over 80 languages, covering major global markets across Europe, Asia, the Americas, Africa, and the Middle East. Whether you need Spanish, Mandarin, Arabic, or German, we have you covered.

What is the difference between translation, Interpretation and localization?

Translation converts text from one language to another while maintaining the original meaning.

Interpretation is the real-time process of converting spoken or signed words from one language into another to help people communicate.

Localization goes a step further by adapting the content to fit the cultural, social, and legal nuances of a specific target market.

Who will be translating my content?

Your projects are handled by professional translators who specialize in your specific industry (e.g., legal, medical, or tech).

Do you offer certified translations?

Yes. We provide certified translations for legal, academic, and governmental purposes. Each certified document comes with a signed and stamped Certificate of Accuracy. Apply Here

How do you ensure quality control?

We follow a strict TEP (Translation, Editing, Proofreading) process:

1. Translation: An industry specialist translates the text.
2. Editing: A second review for accuracy.
3. Proofreading: A final quality check.

• Fast – 3 Day
• Urgent – 1 Day
• Express – 3 – 12 Hours

How do you calculate your prices? Our pricing is primarily based on the page count of the source document, the language pair, and the complexity of the subject matter. There are no hidden fees.

Payment? We accept a wide variety of secure payment methods to make the process as smooth as possible:

Digital Wallets: M-pesa, PayPal, Pesalink and Google & Apple Pay.

Bank Transfers: Wire transfers.

What currencies do you accept? We accept payments in major global currencies, including KES, USD, EUR, GBP, CAD, and AUD. If you need to pay in a different currency, please let us know, and we will accommodate you.

When do I pay for my translation?

For Individual Clients / One-off Projects: We require full payment before the team begins working on your translation.

For Corporate Clients: We offer flexible billing terms (such as Net 30 days) upon approval of a corporate account application and a valid Purchase Order (PO).

Are there any hidden fees or taxes? No. The price quoted is the final price you will pay. Any applicable taxes or processing fees will be clearly itemized.

Can I get a e-TIMS invoice for my accounting department? Yes. ETR receipt will be sent to you as soon as your payment is processed. If your corporate accounting team requires specific information on the invoice (such as a VAT number or PIN number), just let us know.

Is my payment information secure? Absolutely. We do not store your information. All digital payments are processed through secure, PCI-DSS compliant third-party payment gateways (like M-pesa, Stripe or PayPal) using advanced SSL encryption.

What is your cancellation and refund policy?

Before work begins: If you change your mind before our translators have started working on your project, we will issue a full refund.

After work begins: Because our service relies on human labor, we cannot issue full refunds once a translator has started. However, if you are unsatisfied with the delivery, we will work closely with you through our free revision process to ensure the final product meets your standards.

Is my data safe with you? Absolutely. We take data privacy very seriously. All uploaded files are encrypted, and our team of linguists operates under strict Non-Disclosure Agreements (NDAs). Your information will never be shared with third parties.

Still have questions? > We are here to help! Drop us an email.

How will I receive my completed translation?

By default, all completed translations are delivered digitally via your official email you applied with as an attachment or through a secure download link for larger files. If you ordered a certified translation that requires a physical copy (some institutions), we can also ship it to your address or collection in USA, KEN, 中国.

What is the standard turnaround time?

Delivery times depend on the length and complexity of your project:

• Short Documents (1–5 pages): Typically delivered within 3 hours to 24 hours.
• Medium Projects (5–50 pages): Usually take 24 hours to 120 hours.
• Large or Complex Projects: We will provide a custom timeline.

Can I get my translation delivered faster? Yes. We often deliver your completed translation within 3 hours to 24 hours. Select the “Urgent” option on checkout.

File Formats & Technical Details

In what file format will my translation be delivered? We generally issue documents in PDF format.

Will the layout and formatting of my original document be preserved? Yes. The team will ensure that the layout, fonts, images, and overall formatting of your translated document mirrors the original as closely as possible.

What if I am not satisfied with the translation or need a change? Your satisfaction is our priority. We offer a 3-day revision window after delivery. If you notice any issues with terminology, style, or formatting, simply inform us, and our team will make the necessary adjustments free of charge.

Can you make changes to the document after it has been delivered? Yes, an error on our part we will will fix it for free. If you change your original document: Yes, for a fee based on the change.